Service Terms and Conditions

By purchasing, receiving, using, or attempting to use a ticket, guests agree to be bound by the following Terms & Conditions and to comply with all rules and instructions set by 17SIXTY before and during the activity.

1. Participation Restrictions

Guests are not permitted to participate if they:

• Are under 16 years of age without written and signed consent from a parent or legal guardian

• Are pregnant

• Are under the influence of alcohol, drugs, or medication that may impair judgment

• Have any medical conditions that may affect their safety or the safety of others

2. General Conditions

• Activities are subject to weather and safety conditions as determined by the 17SIXTY Safety Team (wind limit: 14 knots, wave limit: 1 meter)

• Guests must arrive at least 15 minutes prior to the scheduled activity time and complete registration

• All guests must follow safety instructions provided by the team at all times

• Seating arrangements are assigned by the organizing team and must be followed

• Guests are solely responsible for their personal belongings. 17SIXTY is not liable for any loss or damage

• Guests are responsible for verifying booking details (date, time, location, and eligibility requirements)

• Any medical condition must be disclosed prior to the activity

• Wheelchair access can be arranged with a minimum of 48 hours’ prior notice

• 17SIXTY reserves the right to refuse entry to late arrivals

• All prices are inclusive of VAT

• Parking and valet services are not included

• Ticket resale is strictly prohibited

3. Refund & Rescheduling Policy

3.1 Standard Policy

• Refund requests must be made at least 48 hours prior to the scheduled activity

• Refunds are processed within 5 working days

• Bookings made within 48 hours or less are non-refundable

• Refunds for card payments (Visa/MasterCard) will be processed minus applicable bank fees

• No refunds will be issued for underage or ineligible participants

3.2 Customer Cancellations

• No cash refunds for customer-initiated cancellations

• Customers may choose one of the following:

  • Reschedule (maximum of 2 times within 12 months or until fiscal year-end, whichever comes first)

  • Credit voucher equal to the booking value, valid for 12 months or until fiscal year-end

3.3 Late Arrivals & No-Shows

• Guests must arrive at least 15 minutes before the scheduled time

• Late arrivals or failure to attend will be considered a no-show

• No-shows are non-refundable, non-reschedulable, and not eligible for vouchers

3.4 Force Majeure

In events beyond control (e.g., weather, natural disasters, government restrictions), guests may choose:

• Rescheduling (up to 2 times within 12 months or fiscal year-end)

• Credit voucher (valid for 12 months or fiscal year-end)

• Full refund only if rescheduling or voucher is not possible, subject to company approval

3.5 Company Cancellations

If 17SIXTY cancels an activity due to safety or operational reasons, customers are entitled to:

• Up to 5 reschedules, or

• A full refund

4. Eligibility & Identification

• Guests must meet all age requirements and present valid identification in accordance with Saudi regulations

• Bookings made with invalid, expired, or missing ID, or for underage participants, are non-refundable and non-rescheduled

• It is the customer’s responsibility to ensure eligibility prior to booking

5. Humanitarian Exceptions

Exceptions may be considered in cases such as:

• Death of a close relative (official documentation required)

• Medical emergencies (official medical report required)

• Mandatory travel or critical family circumstances

Note:
All cases require valid supporting documents and are subject to review and approval by 17SIXTY. These exceptions are not guaranteed rights.

6. Cancellation & Request Process

• All cancellation or rescheduling requests must be submitted in writing via email to [email protected]

• Requests must be made at least 48 hours prior to the activity

• Bookings made within 48 hours are strictly non-cancellable, non-refundable, and non-reschedulable, unless otherwise determined by the company.